Hello,
Hi, I’m Scott.
Worked on design teams for 10 years, both in-house and at agencies
FinTech, healthcare, ecommerce
As a Content Designer, I have worked on:
Conversational design, microcopy, UX research, long-form copy
Creative writing background
Currently working on a “Poetics of UX” piece
Outside work: 🥁 🎵 ⛰ 📚
Recent Work
CrowdStrike SMB interface
Designing a simplified cybersecurity dashboard for small businesses and security novices
Hybrid Cloud
The IBM Hybrid Cloud team had run an in-depth round of user testing to refine personas and journey maps.
Google Conversatio-nal Design
The Google gTech team wanted to create a chatbot for users to get troubleshooting support.
Ria Money Transfer
Ria needed to understand its different types of users better to create more targeted experiences and campaigns.
My obsession with language led me to UX and content design. And I’ve spent the last 12 years honing my skills, using words, syntax, and grammar to power meaningful user experiences.
I have worked in various agency settings and on in-house teams. Most recently, I worked for the cybersecurity giant CrowdStrike, translating the complex systems of the IT Security Operations world into a paradigm that non-experts could understand.
My time there and my experiences working with clients like Google, IBM, and AmerisourceBergen have taught me the importance of always keeping content projects aligned with measurable business goals.
As a seasoned content designer working on teams of various sizes, I am an expert at navigating challenging stakeholder conversations, shifting goalposts, and limited resources. These are the types of problems that I wake up hungry to solve.